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PdaNet for Treo 700p also supports Treo 755p and Centro.

PdaNet FAQ
Trouble Shootings

What is required to install PdaNet?

PdaNet works on all PalmOne/Handspring Treo phones, the PC part requires Windows Vista/XP/2000/ME/98SE. Also make sure you have subscribed to a data plan on the phone.

How to install and setup PdaNet?

All our users agree this is one of the simplest software they have ever used - Just download the software and run the installer on Windows. That's it. YOU DON'T NEED TO DO ANY SETTINGS!!!

It will ask you to HotSync during the installation process (so that PdaNet.prc will be put on your Treo). To launch the connection simply find the PdaNet icon on your Treo and tap on it (with HotSync cable connected, of course).

If you reinstall on the same PC, you should not need to enter your registration code again since it should be remembered on your machine.

What is the pricing for a site license? Do you accept Purchase Order?

License purchase with a quantity of 10 or above is considered site license. The site license discount price is $31 per user instead of the original $34 if the quantity is between 10 and 99.

For site license you can either purchase by credit card directly from our website or by company check. To purchase online, visit the purchase page. When a quantity value larger or equal to 10 is entered, the price will be adjusted automatically to the discount value.

You can also purchase by check and yes we do accept Purchase Order. Please send an email to support@junefabrics.com and get more information.

How would I get charged for using PdaNet?

With default settings, PdaNet usage is treated as wireless data usage, same as usage from the web browser on your Treo. Air minutes (phone usage) will not apply.

Different cell phone carriers provide different wireless data plans. For example as of today (Mar 2005), Sprint provides the PCS Vision plan allowing unlimited data usage for $10 or $15/month (most likely you are already paying this). Other service providers also has unlimited data plan or charge usage by number of bytes downloaded. One of our user posted a comparison chart for data plans provided by various cell phone services in the US as of Mar 2005.

In the settings dialog, if you do not use the "Default Data Network", you could be charged differently, click here for more details on customizing PdaNet to dial your own ISP.

On Vista when connecting PdaNet it crashes and gives me an error "PdaNet.exe has stopped working".

You got this error because some necessary system services have been turned off on your computer after Vista is installed (either by you or by your system administrator) and PdaNet is not able to create a dialup connection. To fix this, go to Control Panel on your computer, select Administrative Tools then Services and turn back on all the Dialup or Remote connection related services.

Installation failed with error message: "UpdateDriverForPlugAndPlayDevices err=2"

Your Windows registry is corrupted probably due to uninstallation of certain program. If you are familiar with registry, you can create the following folder in your registry to fix this: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Or you can simply download and open/run this file on your Windows to merge your registry: runonce.reg

Treo 650 disconnects after using the net for a short time.

A lot of times this is caused by other network connections interfering. Try to disable LAN and WiFi connections on your computer and see if that makes any difference.

Another thing you can try is to click on the PdaNet tray icon and select "Settings" from menu, change the maximum speed to "115.2kbps" or lower then save it. Try to connect again and see if it helps.

If non of these work, it might be due to other network settings on your computer, you can try to run PdaNet from a different computer to verify this.

The dialup is completed and connection seems to be established, but when I open the browser I couldn't browser any web pages.

This could be because your TCP/IP traffic is still routed to your wireless/LAN network connection. Try to disable your wireless/local network connection (from Control Panel, open Network Connections and right-click on any LAN connections and select "disable" from the menu). Try to reboot if this doesn't work. You can re-enable LAN connections later on, you probably only need to do that once.

I got error on the PC: "Failed to create dialup entry".

On some XP system, PdaNet could be disallowed from creating a dialup entry for you automatically if there has not been any dialup entries on your XP system. Try to manually create *any* entry in your network connections and the problem should go away. Go to Control Panel -> Network Connections -> select "Create a New Connection" from the left, allow the dialog to continue until finished (check "Setup my connection manually" when prompted) and enter any number as the phone number when prompted. After this finishes you should have a junk dialup entry. Now try to launch PdaNet connection again and it should connect.

Error: Unable to find device "PdaNet modem" on you machine, PdaNet not installed properly.

Reboot your PC and the problem should go away.

After installation when I launch PdaNet I got: "Error 680" or "Error 678"

Simply close the error dialog and try again after a few seconds, if it is still not working, try to reboot. If you are with Sprint and you get (State=2), try to make sure you are able to use your data network directly from your Treo, sometimes the password might have been messed up in your account.

The dial up progress stops at "Registering your computer on the network" and shows "Error 734 (state=6)"

There could be a few causes for this problem. For most times it is simply a temporary service issue and the problem will go away by itself if you connect later. This is usually the case if you were able to connect at least once before.

If you are with Cingular, a lot of our users reported that the phone need to connect a few times with the 734 error before it can finally go through. But once it starts to connect the first time, it will no longer cause any errors in future PdaNet connections. So for Cingular user just keep trying. You might need to soft reset the Treo also. If you are getting error on PC other than 734, try reboot it.

For AT&T users with Treo 600, you could work around this by establishing the network connection before launching PdaNet: launch "Prefs" on your Treo, select Network and tap "Connect", make sure the network/GPRS connection is established successfully. Now launch PdaNet and tap the "Connect" button. It will drop the active connection you just established and start the dialing.

For some services such as T-Mobile, try to select a different network profile from the drop-down list before hitting the connect button. For example with T-Mobile you can select "T-Mobile VPN" or "T-Zone" instead of "T-Mobile Internet".

For users that have switched service between GSM and CDMA, you need to re-install PdaNet and select the right kind of service during installation. Also if your computer has VPN software installed on your PC it could also be a suspect since most VPN software add a "layer" on top of all network connections and could sometimes screw up dialup networking.

I got dialup error 691 (state=6).

There could be different causes for this error. If you have recently swapped your phone or updated the firmware on the phone, make sure you have called your carrier to activate the data service on your phone. If PdaNet works for you before and you are getting the 691 error without any changes, then most likely it is because you are out of the data service area and have weak data signals.

I got dialup error 720 (state=6).

In most cases this error is caused by corrupted network configurations on your computer. Try to follow instructions at the following site and see if it helps: http://support.microsoft.com/default.aspx?scid=kb;en-us;810979

Alternatively, of course you can do a clean installation of XP to fix the corruption if that is not too much pain.

Error 666 on the Treo side: "The Treo data network is not responding temporarily".

If you have tried to soft reset the phone and it does not help, then it usually means that you do not have a good data service coverage at your area.

When I launch PdaNet I got: "Error 711".

Error 711 can be caused by a lot of reasons, mostly related to some special configuration on your PC. If rebooting the PC does not help, one of the most popular causes is a bug in Windows XP system, this will apply to your case if:

  • You install Service Pack 1 (SP1) for Windows XP, and then use the System Restore feature to restore Windows to a state before the installation of the service pack, or
  • You install SP1 for Windows XP when Windows XP Home is installed and then you upgrade to Windows XP Professional.
    If this is the case, follow instructions on http://support.microsoft.com/default.aspx?scid=kb;en-us;329441 to resolve the issue.

When I try to register I receive error "Invalid Email or Serial Number".

You need to make sure of the following things:

  • You enter the license code/email address exactly as they are in your order receipt email. We prefer you copy/paste into the edit fields using Ctrl-C and Ctrl-V so that there is no typo.
  • You might have changed your email address, please make sure you entered the original one in your order receipt email when you made the purchase.
  • Make sure you are using the right product. For example PdaNet comes with a trial version of PdaReach which is covered under a different license. The code for PdaNet won't be accepted by PdaReach.

If you still cann't make it work, try to send us a screen shot so that we could find out the problem for you. To capture a screenshot, first bring up the registration window, enter your email and serial number, then press Print Screen (this button is on the right top side of the keyboard). Now the screen is in your computer's clipboard. Open the Start->Programs->Accesaries->Paint program and do a paste, then save the screen as a jpg file and send it to our support.

I got dailup error: "Error 633, 678 or 797 (on Win2K) with (state=0)"

If you have a software called "Zone Alarm" version 6.0 installed, make sure you are at build number 6.0.667 or higher for XP(Exiting Zone Alarm will not make the problem go away). If you have Windows 2000 you need to completely uninstall Zone Alarm and install 5.x. You can check the build number by clicking on the ZA tray icon and select "About". The original build of Zone Alarm 6.0 is very buggy and will cause PdaNet to fail. This is fixed in build 667 on XP together with other Zone Alarm problems. See details at http://windowssecrets.com/comp/050915/#story1 .

If you don't have Zone Alarm installed, the most likely cause for this is that your system mistakenly picks up the native modem on your PC when dialing. You can resolve this by temporarily uinstalling the device driver of your native modem (from Panel->System->Hardware tab->Device Manager, right click on the native modem and select "uninstall" or "disable"), then try to run PdaNet again to make sure it works. If it does, you can re-install the driver for the native modem and the problem should not repeat.

This could also happen if your uninstallation failed to clean up the modem driver for some reason. To fix this, go to Control Panel->System->Hardware tab->Device Manager button, expand the "Modem" tree and remove whatever items with "PdaNet" in it. Then re-install PdaNet.

I got other dialup error with (state=2).

I am getting error code=773 on the phone over a USB connection: "Make sure the USB cable is connected and PdaNet Desktop is running". But I have checked the cable and it is connected. What's wrong?

First of all try the following approach and see if it helps: Reboot your computer and soft reset the phone, then perform a HotSync once over the USB connection and make sure that is successful. Now connect PdaNet and see if it works better this time. Sometimes this could be caused by delay in the USB port connection so it might help if you avoid connecting through a USB hub.

On the other hand, make sure PdaNet is running on the computer end when you connect PdaNet although it should start automatically.

If non of the above helps and you are still getting a 773 error over the USB connection, then the problem could be due to USB signature changed on the phone when you run other applications that also use the USB port. To fix this you will need to perform a hard reset (back up all your data first) on the phone.

I am getting error code=773 on the phone over a Bluetooth connection. I have make sure Bluetooth is working for HotSync.

We have seen this error reported from a few users. Try the following and see if it helps: first disable Bluetooth in PdaNet settings and enable it in HotSync, then perform HotSync over the same Bluetooth serial port and make sure it works. Now without disabling it from HotSync Manager, go straight to PdaNet settings and enable Bluetooth on the same port. You will see a warning message, just let it continue. Try to connect PdaNet over Bluetooth again and see if the problem goes away. If not, stay with USB since there might be a compatible problem between PdaNet and the Bluetooth driver/adapter on the computer end. This is rare but we have seen it.

When I try to send email using a mail client such as Outlook Express I got SMTP server error, recieving email seems OK.

PdaNet provides your PC with full Internet access, however your email account is provided by your email service. Some ISP such as EarthLink will only allow you to access the SMTP server (for outgoing mail) if you dial up using their service.

Try to contact your ISP to see if there is an alternative SMTP server you can use which is not private, or you can access web mail through the browser if they provide one. If they don't, maybe it is time to consider a free email service such as Yahoo mail or GMail.

Some users reported that they can use the SMTP server provided by Google. We don't know if that works but try it at your own risk.

The Internet connection established successfully but after a short period of time it disconnects.

Visit http://www.palmone.com/us/support/downloads/treo/treo_600_updater.html and install the Treo updator if you haven't. There is a bug in the Treo Operating System which should have been fixed.

If this does not help, then it is a hardware problem on the USB port of your Treo. This happens to a small portion of GSM Treo 600 units. Some users observe that they can avoid the problem by connecting the HotSync USB cable directly to the USB port on the PC/Laptop, that is, do not connect to any USB hubs including those of the laptop docking station or monitor. You can try to see if this actually helps.

PDA error "Unable to open Modem port (code = 28677)" When I launch PdaNet or
PDA shuts the screen off after 3 minutes and disconnect.

PdaNet could not run with the phone lock password set: On Treo 300/270, Press the phone button, tap on menu->Options->Security Preferences, clear all the locks. On Treo 600, tap on the security app in the launcher and clear the auto lock.

PDA error "port in use (0x0307)" or "Unable to open a modem port (code: 775)".

Same cause as the following one.

Treo 650 Error: Disconnect data connection in Network Prefs and switch Off DUN in Bluetooth Manager before retrying. (0x740F)

Same cause as the following one.

Treo Error: Cannot connect to the internet because a dialup networking session is active. End the DUN session and try again.

This is caused by an application running in the background trying to connect to the network automatically. For example an email program such as Chatter Mail trying to establish the network to retrieve mails after a timeout period. It will fail when PdaNet is connected because the Treo has surrendered the connectivity to the PC. To avoid this issue, try to find out which network program on the Treo is doing this and change its preference to not connect automatically.

When I tried to connect, Windows shows a tray error message: USB Device not Recognized - One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it

This indicates a problem with the installation of HotSync USB driver - you will get the same error when you HotSync over USB. To correct this, first launch Device Manager (Start->run: devmgmt.msc), then try to perform HotSync over USB. A "Palm Device" should show up on the list. Right click on it and select "Uninstall". Now unplug the device and plug it in again. This time it will trigger the USB driver installation and the problem should go away after the driver is installed.

I got a message on my PC prompting me to pick up the handset and dial #777 and then press ok. I got audio message "feature code you entered is not valid".

The cause of the problem is that you have selected to have "Operator-Assisted Dialing" for some reason. To correct this, go to "Network Dial-up and Connections", under menu "Advanced", uncheck "Operator-Assisted Dialing". Then try to connect again like you did previously.

How can I customize the dial-up settings for PdaNet Modem or dial my own ISP or company server using the air minutes?

Both require you to use the "Advanced" settings to dial a persistent network entry. (By default PdaNet will create a dialup entry while connecting and remove it when disconnected, this will make sure you are always going through the default data network.)
Click Here for steps to setup PdaNet to dial your ISP.
Click Here for steps to customize PdaNet.

However you need to be aware that you might incur additional charges for data minutes on top of air minute charges if you are not dialing the default number. For example, if you dial a number different than #777, Sprint will charge you an extra 39 cents per minute (as of today 07/04). Also, dialups over voice is much slower than the data network speed you can get with the default settings. It is only somewhere around 14.4kbps or less.

How much speed can I get off a PdaNet connection?

First of all please ignore the speed indicator on the yellow tray balloon after the connection is established. It is not the actual speed you are getting. The PdaNet software only works as a pass-through and does not interfere with speed. So whatever speed you are having is the maximum speed allowed by the device and your service.

CDMA networks (Sprint, Verizon or Bell Mobility) allow maximum of 144kbps tranfer speed - twice as fast as a 56k modem. Our benchmark testing and Treo user feedbacks showed that PdaNet could very often achieved this speed in lots of areas.

EDGE network from Cingular (Treo 650 only) should also be able go above 100kbps. We were able to get 110kbps download in Our in-house testings. (Treo 650 Cingular user please download the latest refreshed build of version 3.2. It fixes a bug that limits the download speed to 56 Kbps in previous builds.)

GPRS service providers for Treo 270/180 or GSM Treo 600 usually boast a maximum 56kbps transfer speed. The actual speed you can get might be much slower than this. In our tests we got very different results on GPRS services when used at different time, sometimes we couldn't get a connection or the browser won't download anything at all. We believe this is caused by network congestions on the GPRS servers and some service providers cann't handle network traffic very well. You can verify this is not a software problem if it ever works fine, or if you have the same problem browsing the web with the Blazer browser on your Treo.

Also, don't forget you are on a "wireless" network, just like cell phone static, actual signal strength can have a great impact on the connection speed.

Does PdaNet support Macintosh?

PdaNet does not run on Macintosh. You can give it a shot on Virtual PC for Mac if you already have it. This might or might not work, and we do not provide any support no matter what problems you run into. Before installing PdaNet make sure that you

  1. Turn off HotSync on Mac by running HotSync Manager and check "Disable HotSync".
  2. Enable USB on Virtual PC.
  3. Install HotSync Manager for Windows (on Virtual PC) and make sure you are able to HotSync.

Does PdaNet work through an Infrared connection?

The answer is no. PdaNet does not support IR (Infrared) due to the following reasons:

  1. IR is slow compared with USB. From our users testing result PdaNet could run two times faster on USB than on IR. Most IR port on Laptops today support Fast Infrared (FIR) that has a 4 Mbps speed, unfortunately the IR port of Treo only support Serial Infrared (SIR) that runs not much faster than a 56K modem.
  2. Infrared consumes battery much faster than USB (to send light signal over the air), this is very bad for PDAs.
  3. Although Infrared could save you the wire when connecting, but having to put the PDA and laptop strictly together side by side on the same surface could be very awkward. Plus, we figure a USB cable is not difficult to carry around for most people. And you can even do charging at the same time if you own a charge USB cable.
  4. Every machine has USB port. Most desktops don't have IR port.

I previously purchased PdaNet for my Treo 650/680, does my license cover Treo 700p/755p?

No it does not. PdaNet for Treo 650/680 and PdaNet for Treo 700p/755p are different products and will be charged and maintained in parallel. The serial number you purchased for PdaNet Treo 650/680 will not work on Treo 700p/755p or vice versa. However you will be able to get a discount as returning customer. Just enter your old serial number when purchasing.

PdaNet for Treo 700p/755p is built for EVDO network.

How do I register? Why haven't I received my registration code?

The trial download of PdaNet will expire in 15 days, otherwise is exactly the same as the full version. You need to purchase a registration code matching your name in order to unlock the full version (there is no seperate download after you purchase).

You will receive an order confirmation email within 20 minutes if your purchase directly from our website. It could take up to 24 hours if you purchase from one of our partners website. If you do not receive your registration email in the above amount of time, please let us know, the spam filter of your email server might be blocking emails from our address!

To unlock PdaNet after you receive the registration code (might also be called serial number or license code in the email), click on the PdaNet icon in the tray area on Windows (click here if you don't know where the tray icon goes) to bring up the popup menu and select "Register", copy your email address (or name if that was what came in your receipt for older version of the software) and registration code from the order receipt email (has to be exactly as is including spaces) to unlock the full version of PdaNet. Once registration confirmed, the "Register" menu will no longer appear.

Warning: Do not try to use a pirate registration code or codes purchased by others. While you are online through PdaNet we could identify pirate usage and verify our licensing database.

What is your refund policy?

Refund is only available for purchase of the Treo 700p/755p version or the Windows Mobile version. Refund can only be processed within 14 days after the purchase.

The way we try to achieve customer satisfaction is by providing a cost-free, full-feature 15-day trial period so that potential customers can test it and make sure they are satisfied before making the purchase. This is a typical way in the shareware industry.

A purchased PdaNet license grants you the right to use the software, that's all. It is not a subscription. The actual data service is provided by your cell phone carrier and not by us. Since our software does not come with any warranties, we are not responsible if PdaNet stops working for any kind of service problems or computer problems.

If I only purchase one copy of PdaNet, can I install it on multiple machines?

Although the license agreement mentions that one license only apply to one machine, we do allow you to install the Desktop part of PdaNet on multiple PCs, given that you only install the Treo/PDA part of the software (aka PdaNet.prc) on one PDA. That is, you can use one PDA to connect to as many computers as you want.

Why some images seem blurry on the web page when browsed through PdaNet?

The Sprint server you are connecting to tend to compress graphics going through the HTTP port to speed up downloading. You can view the images in full quality simply by refreshing the web page such as pressing Ctrl-F5 in Internet Explorer.

Can I access my company's VPN through PdaNet?

VPN software usually play some tricks at the network layer and the Internet service provided by your cellphone carrier might not support it. If your VPN uses IPSec, this might help: If you are with Sprint, try to look for your VPN client settings and change to do NOT enable Transparent Tunneling (that is, do NOT use IPSec over TCP or UDP/NAT/PAT). We have not tested our software with any VPNs (and there are many versions of them) so we cann't say for sure. Some users reported that it had been working for them but some failed to make it work.

Does PdaNet run on the Bell Mobility Service in Canada? I am getting error 718 (state=6).

Unlike Sprint or Verizon network, Bell Mobility requires an explicit user name and password to be set while connecting. You have to follow the steps below:

  1. First of all find out your user name and password for the data network. The user name can be found on your Treo->Prefs->Network. The password is what you have assigned previously when creating the account.
  2. On your PC, click on the PdaNet tray icon and select "Settings". In the Settings dialog, click on Advanced and confirm.
  3. Click on link "Create Customized Entry", select OK to close the window.
  4. Bring up Settings dialog again, click on "More..."
  5. Right click on the the "PdaNet Modem (Customized)" entry and select "Properties" -> Options ->Check "Prompt for user name and password", select OK.
  6. Now tap on the PdaNet icon on your Treo, you should see the user name/password dialog popping up on your PC screen. Enter the values from step 1 and continue. Once verify this works, you can save the user name and password of this dialup entry and change the properties to not prompt it again.

You can refer to customizing PdaNet for more details.

I HotSync with my Desktop PC only but I want to use PdaNet on my laptop, what should I do?

Since PdaNet need to setup a Windows Driver delivered by HotSync Manager, you will need to run the installer which requires HotSync Manager on every PC you use. However you do not need to HotSync at all if you already have PdaNet on your Treo.

  1. Install HotSync Manager on your Laptop, when it prompts you to HotSync, select No to sync later and let the installation completes.
  2. Exit HotSync Manager from your PC and remove the shortcut from the Startup menu.
  3. Install PdaNet, when it asks you to HotSync just ignore it.
  4. Launch PdaNet as is, the first time you connect it will install the driver and the connection might timeout, this is fine, it should start working if you try again.

The "Dial-Up Connection" box pops us when I try to use broadband on my PC.

This is due to the default connection settings in Internet Explorer, which you can customize easily. Simply launch Internet Explorer, go to Tools->Internet Options->Connections tab, from there you can change the setting to "Never dial a connection" and the problem will go away.

Does PdaNet support 64 bit system? On 64 bit Vista I received installation error "UpdateDriverForPlugAndPlayDevices err=-536870347".

PdaNet does not work on 64 bit system due to lack of 64 bit USB support from Palm's HotSync Manager.

How can I run PdaNet as a background application on my Treo?

Starting from version 3.0, you can run PdaNet as a background application on your Treo, this allows you to use other apps while keeping the network connection. However you must be aware of the following limitations:

  • PdaNet still make exclusive use of the phone and USB hardware when running in the background, that means you will get error when using applications that need access to these resources, such as the phone dial pad or HotSync, even PdaReach. You can resolve this by relaunching PdaNet and disconnect first.
  • This feature is limited by a hardware problem with the Treo 600 hardware, that if you press any keys on the Treo while the USB port is busy transmitting data, the USB connection might be interrupted. The same problem can also be reproduced with HotSync. PdaNet will try to reconnect when this happens.

Due to these limitations we do not expose this feature on the UI in the current version, you need to press the left arrow key(of the navigation button) twice on your Treo to trigger this.

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