General Questions
- How do I install PdaNet? Do I need to hack my phone? How do I upgrade to a new version?
PdaNet is a regular Android application and can be installed on all Android phones. It doesn't require hacking or rooting your phone.
Simply download the installer to your Mac or Windows computer and run it, then follow on-screen instructions to install and connect. You can also install PdaNet directly from the phone by going to
http://junefabrics.com/m.
Since all upgrades are free, make sure you stay on the latest version. Follow the same instructions above to install any new build on the computer. If you are a registered user your license will be remembered.
- Does PdaNet use voice or data? Will I get extra charge from my carrier for using PdaNet?
PdaNet usage is identical to Internet usage on your phone. So it only goes through your data plan.
If you have an unlimited data plan (most smartphones do) then you should be covered.
- What is the difference between the free and full edition? How to get the full edition?
The free edition will start blocking secure web sites (web sites that require login) after the 14-days-trial expiration. You can purchase the full edition here.
After the purchase you will receive a serial code in the email. Please use it to unlock the full edition by clicking the PdaNet tray icon on the computer end (on Mac it is the menu bar icon) and select "Register".
Full edition and free edition have the same installer so there is no need to reinstall if you already have the free edition.
- I have lost my order receipt email, could you resend my serial code?
- How fast is the connection speed of PdaNet?
The maximum speed PdaNet can handle is 20Mbps. PdaNet has been optimized to run with zero latency. In other words you should expect the exact same download speed on the computer compared to your phone (except for Bluetooth DUN which may have a baud rate limit.)
However due to the nature of wireless data service, your actual connection speed will variate at different times and locations. Very often it could be significantly slower than the advertised value of the 3G service, even if the signal display shows 5 bars. You can run a speed test at http://dslreports.com/mspeed from either your phone or computer.
- How do I setup USB Tether on Mac?
- How do I setup Bluetooth connection from my computer?
- How do I get VPN to work using PdaNet?
If your VPN server supports standard PPTP or L2TP, you just need to setup VPN on the Android phone (Android 2.0 required) directly: go to Settings->Wireless & networks->VPN settings. After that connect PdaNet and your computer will go through the VPN automatically.
If you have the Cisco VPN which is not supported by Android, just open the property settings of the VPN connection and enable IPSec tunneling over UDP and then it will connect over PdaNet.
- Does PdaNet supports WiFi?
If you want to connect your Android phone to a WiFi network then share the the Internet with your computer, that is totally supported. In this case the phone and computer are connected using USB or Bluetooth.
However if you want to connect your computer to your phone using (ad-hoc) WiFi, then this will require hacking the Android system for root access. For that reason we do not enable this feature in the Android version of PdaNet.
- How can I install two different versions of PdaNet on the same computer?
In order to have both versions of PdaNet on the computer, You will need to make a copy of your current PdaNet directory (under c:\program files), then install the other version. After the installation you will end up with two PdaNet directories, one for each phone. When you switch phones, make sure you exit PdaNet on the computer end then run the corresponding exe under the correct directory.
If one of the version is for Android, you have to install version 2.42 from here instead of the latest version.
- I have purchased PdaNet for Windows Mobile or Palm OS before, can I reuse my license?
The Android phone runs a completely different system. As a result PdaNet had to be rewritten and not covered by the upgrade track. However the Android version is priced at significantly less expensive.
- Can I use PdaNet to connect xbox 360 or ps3?
You need to connect PdaNet with a computer, then enable Internet Sharing on Windows over the PdaNet connection to share it with your game console.
Some xbox user may run into an MTU error in current build. We will try to resolve this problem in future updates.
- I have purchased but I have not received the email with the serial code.
In most cases you should receive the order receipt email with the PdaNet serial code within a couple of minutes after purchase. If you still have not received your code after 1 business day please let us know.
Normally this means either you have entered a typo in your email address or you have used a different email address for your payment. Sometimes the email could also be blocked by the spam filter of your email service.
- Does PdaNet support iPad?
Unfortunately with current Android OS (up to 2.1), no tethering solutions will work with iPad unless you root your Android phone first.
Unlike iPhone jailbreaking, rooting Android phones is not recommended for normal users. We have no plan to support it.
- Why isn't SMS agent working on my Android phone?
The SMS agent feature requires Android OS 1.6 or above. Some Android phones still only have Android 1.5. You need to wait for the Android 2.1 update coming from your carrier.
- How do I install PdaNet on a new Android phone?
If you still have PdaNet on the computer side, all you need to do is install PdaNet on the new phone directly from http://junefabrics.com/m. If you have already registered, your registration is saved on the computer side and you don't need to do it again.
- If I only purchase one copy of PdaNet, can I install it on multiple computers?
PdaNet licenses only go with the phone so there is no limit on the computer side. But if you do have multiple phones you will need multiple licenses.
- Why is my serial number not accepted when I try to register?
Try to make sure you copy/paste the serial number and email address without spaces. The email address has to be the one you used for purchasing PdaNet.
- Is Linux (Ubuntu etc.) supported?
Meanwhile only Bluetooth DUN is supported (requires android 2.0) on Linux.
We are working on a linux port for USB Tether but it may take a while.
- I have PdaNet on the computer, how do I reinstall PdaNet on the phone side?
On the phone's browser go to http://junefabrics.com/m. This will install the phone part directly from your browser.
- My question is not addressed above.
Installation Error
Connection Error
- PdaNet connection is established but I do not get Internet access on the computer end.
First of all make sure you have updated to version 2.45.
If 2.45 still does not help, with your phone connected to the computer, try to make sure you are able to browse the web on the phone's browser. If not that means you do not have data connection on your phone.
If phone's browser still works when your phone is NOT connected to the computer, that means you have Mobile Broadband enabled on the phone. Try to turn it off (since Mobile Broadband requires a tethering fee) from phone Settings->Wireless & networks, scroll down to the
bottom and make sure "Mobile Broadband" is NOT selected. Then try again
and see if it works this time.
- (Vista) During connection PdaNet crashes with error "PdaNetPC.exe has stopped working".
You got this error because some necessary system services have been turned off on your computer after Vista/XP is installed
(either by you or by your system administrator) and PdaNet is not allowed to create a dialup connection.
To fix this, go to Control Panel on your computer, select Administrative Tools then Services and turn back on all the Dialup or Remote connection related services (In particular one named "Remote Access Service").
- Connection error "Dialup failed, error=xxx".
This problem has been fixed in version 2.45. Please download and install the latest version on the computer.
- Abnormal disconnect (error=31)!
This error indicates a problem coming from the USB driver or USB connection. It does not happen to most users but we have seen it reported from users with the Samsung moment or G1. We will try to see if it is something we can work around in future updates.
- Please check your phone and make sure PdaNet (usb tether) has been turned on.
This indicates PdaNet is not running on your phone. On the phone please look for the PdaNet icon and launch it, then select the "Enable USB Tether" button.
If you could not find the PdaNet icon on your phone, please install it using the phone's browser and go to http://junefabrics.com/m.
- Execution Conflicts: PdaNet Desktop is already running.
If you are trying to connect PdaNet, you have clicked on the wrong icon.
You need to click on the PdaNet icon in the tray area (bottom-right of computer screen) and select "Connect" from the menu.
- I have purchased the full edition but PdaNet still act like free edition and block https.
If you haven't entered your code, please register by clicking on the PdaNet tray icon on the computer side (or menu bar icon on Mac) and select "Register". Enter your code in the receipt email and this will unlock the full version. Phone side will still say free edition but please ignore it.
- (Mac) Fail to launch PdaNet background service 2, err=61 (or 60)
Try to uninstall PdaNet on Mac first (run ~/PdaNetUninstall.sh), then reboot your computer and reinstall PdaNet Desktop client (and reboot). This time make sure you have chosen the Boot Driver during installation of PdaNet. This should fix the issue.
- (Mac) When connecting the PdaNet menubar icon keeps blinking and I have no Internet.
This is because the Network Interface create by PdaNet is not added on Mac automatically for some reason.
Try to open Networks Preferences and click on "+", then select the new Network Interface (the biggest "en" number such as en2 or en3) and click "Apply" with DHCP selected.
- When PdaNet is connected, it shows a "version mismatched" message. What should I do?
That means the phone side has been updated to a newer version so there is a chance that the version on the computer side may not be compatible.
On the computer side simply download and install the latest version here.
If you are a registered user you won't lose your registration.
- Connection error: WinUsb Device could not be opened, err=5.
On the computer try to reinstall with the following build instead and see if it fixes the issue:
32 bit or 64 bit.
This solution is for non-Samsung phone only. If you have a Samsung Moment, please refer to USB driver installation above.
- Please make sure your phone is attached to the computer and usb debugging is enabled on the phone.
On the computer try to reinstall with the following build instead and see if it fixes the issue:
32 bit or 64 bit.
This solution is for non-Samsung phone only. If you have a Samsung Moment, please refer to USB driver installation above.
- I received "DNS Problem" on "please verify Internet access on your phone".
First of all make sure you have updated to version 2.45.
If 2.45 still does not help, with your phone connected to the computer, try to make sure you are able to browse the web on the phone's browser. If not that means you do not have data connection on your phone.
If phone's browser still works when your phone is NOT connected to the computer, that means you have Mobile Broadband enabled on the phone. Try to turn it off (since Mobile Broadband requires a tethering fee) from phone Settings->Wireless & networks, scroll down to the
bottom and make sure "Mobile Broadband" is NOT selected. Then try again
and see if it works this time.
- Internet works fine but I am not able to send e-mails from the computer side.
That indicates your cell phone carrier is blocking the SMTP port to prevent mobile e-mail spamming.
You will need to check and see if your email service provides web access.
- Phone shows: "Data Call Failure Error Code 67. Registration failure. Your PCS Vision username and/or password may be incorrect."
When you plugin your phone, if your phone prompts me to 'Choose Connection Type', make sure you select "Charge Only" or "USB Drive". Do NOT select 'Internet Sharing'.
- HTC sync error = -1 or HTC sync error = -2
The latest version of HTC Sync seems to cause a conflict for some PdaNet users with the Hero phone. You will have to uninstall HTC Sync and reinstall PdaNet to avoid the conflict. We will try to fix the compatibility issue in our future updates.
- My error is not addressed above.
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